Effective Communication

Course Details

The Effective Communication course aims to ensure that all managers have the skills to communicate effectively with their team and a wider audience. On this course participants will share experience, reflect on current practice and develop news skills with the opportunity to practice in a safe environment and gain feedback on their effectiveness.

Learning Outcomes:

By the end of this course, delegates will be able to:

• Identify the skills that managers need to improve the communication process in the workplace.
• Discuss and practice communication techniques that are most effective in critical conversations.
• Identify the filters and judgements (barriers)  that can impact communication and how to overcome them.
• Understand how our values (both the organisations and our own) are represented in our communication.
• Discuss and demonstrate the importance of listening.

Additional Information

Course Duration: 12 hours.

Other courses helpful for development: The 7 Habits of Highly Effective People, The 5 Choices to Extraordinary Productivity, Emotional Wellbeing and Resilience, Meeting Advantage.

Who Should Apply?

Anyone currently working as a manager in The Salvation Army.

Note: Should an employee/officer book a place on a course but then subsequently fail to attend or complete the course, repayment of cost of the course will be charged to the department/appointment concerned (recoverable from the individual) (Policy CS04 Sect 6.5).

Cost

£439 (Residential)