Effective Communication

Learning and Development (William Booth College)

Effective Communication

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Course Details

The Effective Communication course aims to ensure that all managers have the skills to communicate effectively with their team and a wider audience. On this course participants will share experience, reflect on current practice and develop news skills with the opportunity to practice in a safe environment and gain feedback on their effectiveness.

Learning Outcomes:

By the end of this course, delegates will be able to:

  • Identify the skills that managers need to improve the communication process in the workplace.
  • Discuss and practice communication techniques that are most effective in critical conversations.
  • Identify the filters and judgements (barriers)  that can impact communication and how to overcome them.
  • Understand how our values (both the organisations and our own) are represented in our communication.
  • Discuss and demonstrate the importance of listening.

Additional Information

Course Duration: 12 hours.

Other courses helpful for development: The 7 Habits of Highly Effective People, The 5 Choices to Extraordinary Productivity, Emotional Wellbeing and Resilience, Meeting Advantage.

Who Should Apply?

Anyone currently working as a manager in The Salvation Army.

Note: Should an employee/officer book a place on a course but then subsequently fail to attend or complete the course, repayment of cost of the course will be charged to the department/appointment concerned (recoverable from the individual) (Policy CS04 Sect 6.5).


£439 (Residential)


Date and Time

Tuesday, February 13th 2024 at 09:00 to
Wednesday, February 14th 2024 at 17:00

Registration End Date

Tuesday, January 16th 2024


William Booth College, William Booth College, Champion Park, London

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