Glasgow Region – North, East and West Scotland
Regional Learning Development Officer: Graziella Welsh
Graziella was born in Brazil and has been living in Scotland since 2005. She has worked at Scottish Water for the last 12 years, the last 4 years in a Learning and Development role. In 2017, Graziella completed an MSc in Human Resource Management at Strathclyde University and during her degree realised that Learning & Development was the area that she mostly enjoyed. Graziella’s husband is from Glasgow and she has 2 girls. During her spare time she really enjoys cooking and spending quality time with her family outdoors. Graziella is delighted to take up the position of RLDO and looks forward to supporting learning across Scotland. Contact: [email protected]
Introduction to Customer Services
We offer a personalised workshop to enable you and your team to agree what makes for great customer/client service and improve on the skills to deliver it. The workshop is your opportunity to work together overcoming barriers and exploring areas for improvement so that you can deliver excellent service. Please get in touch with us
Appreciative Enquiry
Appreciative Inquiry (AI) is an approach to organisational and community development it focuses on the positive and encourages generativity which supports people to see actions arising out of new possibilities. AI is not a set of techniques, but a way of working from a positive and strength-based position. It is an exceptionally flexible approach, contact
Faith Based Facilitation
Faith-Based Facilitation (FBF) is a way of helping people think, talk, explore and respond to their issues in the light of faith. FBF is a process that uses specific tools to help people enjoy deeper, healthier relationships. The process is based on The Pastoral Cycle, which is widely used to help people of faith in
Communities of Practice Facilitation
Communities of Practice can accelerate professional development across an organisation, break down silos that exist, enable the sharing of knowledge and the building of better practice. They can also help build better teams and happier more motivated people. We can work with you in several ways; from delivering a workshop on what a Community of
Managing conflict using the TKI® assessment
Learn to appreciate your own and others’ approach to conflict, develop skills for assessing conflict situations, and for selecting appropriate strategies to handle them. Practice using different conflict-handling modes and create an action plan for developing more effective conflict resolution skills. Contact us for more information and how we can help.
Working Genius Model
We can offer team development through the 6 Types of Working Genius model. This model helps people discover their natural gifts and thrive in their work. When people can better understand the types of work that bring them more energy and fulfilment and avoid work that leads to frustration and failure, they can be more
