Leeds Region – Yorkshire North with Tees and Yorkshire South and Humber
Regional Learning Development Officer: David Grundy
David joined the Salvation Army team at the end of February 2018 after working in a range of social care and educational settings for over 25 years. He is particularly interested in person centred approaches, mental capacity and mental health/well-being. He is an active leader within the Scout Association and enjoys coffee, cheese and cricket (he is from Yorkshire…!) although they don’t always have to be together. Contact: [email protected]
Introduction to Customer Services
We offer a personalised workshop to enable you and your team to agree what makes for great customer/client service and improve on the skills to deliver it. The workshop is your opportunity to work together overcoming barriers and exploring areas for improvement so that you can deliver excellent service. Please get in touch with us
Appreciative Enquiry
Appreciative Inquiry (AI) is an approach to organisational and community development it focuses on the positive and encourages generativity which supports people to see actions arising out of new possibilities. AI is not a set of techniques, but a way of working from a positive and strength-based position. It is an exceptionally flexible approach, contact
Faith Based Facilitation
Faith-Based Facilitation (FBF) is a way of helping people think, talk, explore and respond to their issues in the light of faith. FBF is a process that uses specific tools to help people enjoy deeper, healthier relationships. The process is based on The Pastoral Cycle, which is widely used to help people of faith in
Communities of Practice Facilitation
Communities of Practice can accelerate professional development across an organisation, break down silos that exist, enable the sharing of knowledge and the building of better practice. They can also help build better teams and happier more motivated people. We can work with you in several ways; from delivering a workshop on what a Community of
Managing conflict using the TKI® assessment
Learn to appreciate your own and others’ approach to conflict, develop skills for assessing conflict situations, and for selecting appropriate strategies to handle them. Practice using different conflict-handling modes and create an action plan for developing more effective conflict resolution skills. Contact us for more information and how we can help.
Working Genius Model
We can offer team development through the 6 Types of Working Genius model. This model helps people discover their natural gifts and thrive in their work. When people can better understand the types of work that bring them more energy and fulfilment and avoid work that leads to frustration and failure, they can be more
