Learning and Development Services
Below are a list of different services that we offer for you and your team. Please do not hesitate to drop us an email and see how we can help.
Introduction to Customer Services
We offer a personalised workshop to enable you and your team to agree what makes for great customer/client service and improve on the skills to deliver it. The workshop is your opportunity to work together overcoming barriers and exploring areas for improvement so that you can deliver excellent service.
Please get in touch with us so we can tailor this workshop to meet your specific needs.
Appreciative Inquiry (AI) is an approach to organisational and community development it focuses on the positive and encourages generativity which supports people to see actions arising out of new possibilities.
AI is not a set of techniques, but a way of working from a positive and strength-based position. It is an exceptionally flexible approach, contact us if you would like to know more about how an AI workshop may support your goals.
Faith Based Facilitation
Faith-Based Facilitation (FBF) is a way of helping people think, talk, explore and respond to their issues in the light of faith. FBF is a process that uses specific tools to help people enjoy deeper, healthier relationships. The process is based on The Pastoral Cycle, which is widely used to help people of faith in their work.
We are able to offer training in developing the skills necessary to facilitate this process or come alongside you in partnership to deliver a FBF workshop in a specific setting.
Communities of Practice Facilitation
Communities of Practice can accelerate professional development across an organisation, break down silos that exist, enable the sharing of knowledge and the building of better practice. They can also help build better teams and happier more motivated people. We can work with you in several ways; from delivering a workshop on what a Community of Practice is, to supporting you in the design and facilitating of a new Community of Practice.
Please do get in contact with us to discuss your requirements, we would be happy to partner with you.
Managing conflict using the TKI® assessment
Learn to appreciate your own and others’ approach to conflict, develop skills for assessing conflict situations, and for selecting appropriate strategies to handle them. Practice using different conflict-handling modes and create an action plan for developing more effective conflict resolution skills.
Contact us for more information and how we can help.
Working Genius Model
We can offer team development through the 6 Types of Working Genius model. This model helps people discover their natural gifts and thrive in their work. When people can better understand the types of work that bring them more energy and fulfilment and avoid work that leads to frustration and failure, they can be more self-aware, more productive and more successful. This approach identifies the six fundamental activities that are required for any type of work and provides a simple framework for how work gets done.
Do contact us for further information of how we can help you and your team get work done.
5 Dysfunctions of a Team
We are able to offer a facilitated development journey through the well-known Five Dysfunctions of a Team, that will impact your team for greater effectiveness and productivity. Drawing on Lencioni’s material your team will build trust, master conflict, achieve commitment, embrace accountability, and focus on results.
Do get in contact if you would like to know how we can help your team overcome common barriers to effective team working.
MBTI Group/Team Facilitation
Utilising the MBTI as a foundation for self-awareness and understanding. We can offer tailor-made team events with appropriate exercises for the team you’re working with. The MBTI assessment is the most widely used personality assessment in the world. It provides a constructive, flexible framework that can be applied to all areas of human interaction and personal development. The MBTI framework reveals how we approach the world around us and interact with others, offering insights into our motivation and the motivations of others. This provides a strong foundation for team development underpinned by enhanced personal effectiveness.
Please do reach out to us if you would like to know more about how we can help your team through the MBTI.
MBTI Step 1
The MBTI Step I assessment is a powerful and versatile personality assessment that provides the foundations for a deep understanding of personal motivations and group interactions. It can be applied to multiple personal and professional issues, and can be revisited over time as new challenges arise. MBTI helps to develop new levels of self-awareness which helps people to understand:
- Why they behave the way they do
- What they need to do differently to improve a situation
- Why other people behave the way they do
If you would like to talk about how MBTI can help you in your development, please get in contact.
On one level coaching is a conversation between two people about one person, on another level it is so much more. It is a skilled approach to conversation that enables you to unlock your potential. The coaching approach raises self-awareness and identifies opportunities. Through coaching you can find solutions to problems, develop skills, change, attitudes, and behaviours.
See our coaching programme for more information on how coaching can support you in your development or get in contact, we’d love to hear from you.