Click on each header to find out more about what kind of leader you are, and what you need to do to achieve the next steps.

Deepening relationships and networking skills 

Sharing knowledge and good practice, including all stakeholders we’re serving, for the flourishing of people and mission.

I have a growing confidence in my interactions with others, developing positive relationships within The Salvation Army. 

I demonstrate effective interpersonal skills, being conscious of my impact on others and the need to maintain healthy relationships.  I build internal and external networks and share good practice to learn from one another. 

I use stakeholder engagement to inform improvements to relationships and good practice. I ‘open doors’ to connect others. I use and initiate networks to create connections of trust and shared meaning. 

I build collaborative and strategic relationships and partnerships across professions, geographies and organisational boundaries, cultures and other disciplines, sharing knowledge, benchmarking good practice in alignment with Salvation Army ethics and values. 

Facilitating belonging

Creating a culture of inclusion, fulfilling my responsibility to welcome and serve others without discrimination.

I am committed to equality, diversity and inclusion. I encourage hospitality in support of a culture of inclusion, welcome and service. I am willing to engage in conversations where welcome is not extended. 

I facilitate commitment to equality, diversity and inclusion across internal and external networks, appreciating diversity of experiences, perspectives, values and beliefs, serving others without discrimination. I create a culture of hospitality, welcome and inclusion.  I respectfully collaborate to address practices, behaviours or systems that are incompatible with our values.

I build inclusion and diversity capability in leaders and managers, fostering an inclusive culture which unites people, whatever their differences. I am open to being ‘called out’ and will ‘call out’ inappropriate behaviours.  I use diversity as a strength to foster inclusion, innovation, drive change and leverage outcomes.

I demonstrate inclusive practice, championing a culture that is accessible, consultative, celebrating and honouring difference. I review and identify systemic bias and inequality at all levels to drive change. I define and establish systems, policies and practices that allow all to participate to their fullest ability. 


Across missional contexts, aware of all stakeholders, creating partnerships and synergy, valuing the contribution of others.

I have been part of collaborative, cross-functional groups and see the value of working in this way. 

I encourage and facilitate collaborative and cross-functional working as opposed to silo working, moving to a culture of creative-cross fertilisation.  

I build cooperation and overcome barriers to information sharing, communication and collaboration across workgroups. I publicly acknowledge and celebrate the successful outcomes of collaboration.  

I build a systemic culture of matrix working to support the delivery of missional objectives.  I role model collaboration with internal and external stakeholders. 

Mediation and conflict resolution 

With competence and confidence, graciously handling difficult conversation and situations.

I am willing to hear and understand the perspectives of others and try to find ways of working together. I have developed strategies to use in situations of conflict and am becoming more confident in using these to move towards resolution in difficult situations. 

I recognise situations that are likely to lead to conflict, handling difficult conversations confidently, installing measures to resolve challenging situations.  I seek to hear, understand and work with the perspectives of others.


I create an environment that enables others to resolve conflict. I manage conflicts and disputes through mediation, conciliation, negotiation, advocacy, diplomacy and conflict-resolution techniques to create healthy environments.

I ensure effective systems and protocols for managing conflicts and disputes and act on escalated issues. I am courageous in giving attention to areas that undermine unity, to create a greater shared understanding.