PERSONAL EFFECTIVENESS

COMMUNICATING AND INFLUENCING

Click on each header to find out more about what kind of leader you are, and what you need to do to achieve the next steps.

Living out and leading from our values 

Consistently modelling values, building trust, acting ethically, with integrity and mutual accountability.

I engage with the mission and values of The Salvation Army and seek to live these out in my behaviour and actions. 

I act consistently with Salvation Army vision, mission, values and codes of conduct, reflecting the expected standards of behaviour.  I role model for my team, acting ethically and with integrity. 

I am explicit and deliberate about creating a high-trust, highly engaged culture. I build relationships based on mutual accountability and trustI create safe spaces for conversations about behaviours consistent with values.

I visibly and consistently promote ethical leadership and professional principles and values both within and outside of The Salvation Army. I ensure our values are embedded in all decisions, processes, and actions. 

Appreciating diversity and having critical openness

Respectfully listening to, understanding, valuing, and working with the perspective of others.

I have a growing awareness of the rights and beliefs of others, demonstrating a willingness to understand other viewpoints and responding with grace to perspectives which differ from my own. 

I recognise and respect the rights and beliefs of others in a non-judgemental way. I ask questions to seek other viewpoints and increase understanding, embracing diversity of thought, learning from the contribution of diverse perspectives and experiences.  

I take a disciplined and open-minded approach to understand and define issues and their root causes. I question and challenge the status quo, to identify and address issues and I make space for others to do the same. I foster a culture of respect by implementing and monitoring fair and inclusive practices to support broader organisational strategies. I model the ability to disagree well.   

I initiate strategies and interventions relating to wellbeing, setting and driving a culture of belonging at all levels. I create a culture with space and freedom to question, creating frameworks for voicing opinions and tackling entrenched ways of being. 

Influencing and negotiating

Sharing perspectives with humility and integrity, mindful not to domineer.

I demonstrate an increasing ability to listen to the views of others, showing empathy in my responses. I share my own point of view in appropriate ways whilst acknowledging that others may not agree with me. 

I use humility, integrity, empathy, active listening, and open questioning techniques in my influencing of others, and I change my own perspective where appropriate. I respectfully provide my own point of view whilst working to understand the view of others.  

I demonstrate the breadth of my influencing skills; up, down and across The Salvation Army, highlighting the benefits of strategies, ideas, and plans. I consider potential reactions and resistance to inform how and when to communicate ideas.  

I lead large-scale, inter-organisational influencing and negotiation strategies. I take a visible lead in progressing difficult issues for the benefit of The Salvation Army. 

Communicating effectively  

Using a broad range of appropriate formats.

I can communicate in a range of ways – written, verbal and non-verbal – and am beginning to adapt the mode of communication in response to the context and audience. I usually check information to ensure that it is correct and appropriate for those I am communicating with. 

I communicate accurately and appropriately at all times, including written, verbal, non-verbal communication. I can choose the form of communication that is appropriate for different situations and audiences. I am aware of who needs to be communicated with, individuals/ teams/departments, and ensure information is shared appropriately. I chair meetings and present to teams and leaders effectively. 

I communicate effectively, both initiating and responding, with an awareness of different audiences, situations, and degrees of complexity. I disseminate strategic and complex information regularly to different stakeholders. 

I create and share strategic messaging and continuous information. I can articulate complex concepts, compelling arguments and rationales to all levels and types of audiences.