We offer a personalised workshop to enable you and your team to agree what makes for great customer/client service and improve on the skills to deliver it. The workshop is your opportunity to work together overcoming barriers and exploring areas for improvement so that you can deliver excellent service. Please get in touch with us […]
Introduction to Customer Services Read More »
Appreciative Inquiry (AI) is an approach to organisational and community development it focuses on the positive and encourages generativity which supports people to see actions arising out of new possibilities. AI is not a set of techniques, but a way of working from a positive and strength-based position. It is an exceptionally flexible approach, contact
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Faith-Based Facilitation (FBF) is a way of helping people think, talk, explore and respond to their issues in the light of faith. FBF is a process that uses specific tools to help people enjoy deeper, healthier relationships. The process is based on The Pastoral Cycle, which is widely used to help people of faith in
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Communities of Practice can accelerate professional development across an organisation, break down silos that exist, enable the sharing of knowledge and the building of better practice. They can also help build better teams and happier more motivated people. We can work with you in several ways; from delivering a workshop on what a Community of
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Learn to appreciate your own and others’ approach to conflict, develop skills for assessing conflict situations, and for selecting appropriate strategies to handle them. Practice using different conflict-handling modes and create an action plan for developing more effective conflict resolution skills. Contact us for more information and how we can help.
Managing conflict using the TKI® assessment Read More »
We can offer team development through the 6 Types of Working Genius model. This model helps people discover their natural gifts and thrive in their work. When people can better understand the types of work that bring them more energy and fulfilment and avoid work that leads to frustration and failure, they can be more
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We are able to offer a facilitated development journey through the well-known Five Dysfunctions of a Team, that will impact your team for greater effectiveness and productivity. Drawing on Lencioni’s material your team will build trust, master conflict, achieve commitment, embrace accountability, and focus on results. Do get in contact if you would like to
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Utilising the MBTI as a foundation for self-awareness and understanding. We can offer tailor-made team events with appropriate exercises for the team you’re working with. The MBTI assessment is the most widely used personality assessment in the world. It provides a constructive, flexible framework that can be applied to all areas of human interaction and
MBTI Group/Team Facilitation Read More »
The MBTI Step I assessment is a powerful and versatile personality assessment that provides the foundations for a deep understanding of personal motivations and group interactions. It can be applied to multiple personal and professional issues, and can be revisited over time as new challenges arise. MBTI helps to develop new levels of self-awareness which
On one level coaching is a conversation between two people about one person, on another level it is so much more. It is a skilled approach to conversation that enables you to unlock your potential. The coaching approach raises self-awareness and identifies opportunities. Through coaching you can find solutions to problems, develop skills, change, attitudes,
