Missional Effectiveness – Achieving Results

MISSIONAL EFFECTIVENESS

ACHIEVING RESULTS

Click on each header to find out more about what kind of leader you are, and what you need to do to achieve the next steps.

People- focused service  

Seeking justice and reconciliation, responding to issues and concerns, loving others as the way of fulfilling mission

I empathise with others as I seek to serve them effectively. I understand that I cannot meet the needs of everybody and know when I need to signpost to other agencies or support. 

I focus on the people I serve and adopt a service orientated attitude to all. I engage with people to understand their needs and improve their experience. I keep people informed of progress, seeking feedback. I recognise the need for referral and take appropriate action. 

 

I confirm satisfaction with services and address or escalate complaints. I focus others on best practice outcomes for all. I act to correct areas of deficient service. I advocate and negotiate effectively for people.  

I drive mission-led responsiveness to people needs as central to the strategic planning process. I create a culture which prioritises generous service. I maintain a high level of integrity, with awareness of issues affecting people and I speak out on matters of injustice, balancing politics, reputation and income generation. 

Strategic thinking and adaptability

With a broad, long term, big picture view,  planning for emerging internal and external issues, responsive to changing situations.

I participate in projects or groups in their strategic planning.

I plan strategically, identifying trends that could impact strategy and design in mission. I identify internal and external political and systems issues, which may impact the mission. I am open to new information, adapting approaches and choices in changing circumstances, and crisis situations.

I identify broader trends that impact The Salvation Army, sharing insights with others so they can design, implement, and evaluate interventions. I manage complexity and adapt to new and evolving situations with creativity, innovation and enterprise, and inspire others to do likewise. 

I enable practical solutions to identified issues to ensure long-term viability. I develop strategies and interventions to help address and prepare for future risks. I build a systemic culture of effective, adaptive leadership. 

Implement decisions

Planning outcomes and time  frames to drive delivery, taking ownership and responsibility for results.

I set goals to ensure I work to timelines and produce results that meet expectations. 

I identify the steps to achieve agreed goals and demonstrate drive to deliver results to expected timelines and standards, using methodologies such as project management.

 I take responsibility to provide pragmatic and timely advice and deliver solutions that meet missional needs. 

I take ownership, in all the complexity, to ensure that dots are joined, to connect and align different areas of work. I ensure follow through and completion when work has been agreed. I take ownership for communication and ensure that new developments are incorporated and embedded into common practice. 

Acknowledging results

Appreciating and celebrating people, events, and projects.

As part of a nurturing community, I seek to support others and share in their successes. 

I nurture a culture that is mutually supportive and celebrates people’s contributions to positive outcomes.

I encourage celebration of group successes. I give credit to those who have done good work.  I enable greater responsibility (succession planning) as reward for effectiveness, as appropriate. I use multiple platforms to share good news and seek new ways of communicating successes. 

I foster systems that allow key contributions to be shared, inspiring others through celebration of learning, innovation, growth and effectiveness.